Last updated: 19 September 2026
This page identifies the company that operates erossa.com, together with the information Romanian and EU law require an online trader to publish.
1. Company details
- Company name: ARBORE REAL ESTATE SRL
- Registered office: Drum Pădurea Neagră 1-17, Sector 1, 014044 Bucharest, Romania
- Trade Register number: J2020012061402
- EUID: ROONRC.J2020012061402
- Unique Registration Code (CUI): 43079742
- Legal representative: Robert Gurban, Administrator
- Website: erossa.com
2. How to reach us
- Email: [email protected]
- Telephone: +40 757 741 768
- Contact form: erossa.com/contact-us
We answer questions about orders, returns, and privacy at the same address. We do not operate a walk-in shop; the registered office above is not a retail location.
3. Consumer protection
EROSSA is a Romanian trader. Consumer protection is supervised by the Autoritatea Națională pentru Protecția Consumatorilor (ANPC) — the Romanian National Authority for Consumer Protection.
- Website: anpc.ro
- Consumer Telephone (Telefonul Consumatorului): 021 9551
- Alternative dispute resolution (SAL): reclamatiisal.anpc.ro
The office responsible for our registered address is the Consumer Protection Commissariat for Sector 1, Bucharest:
- Strada Călușei nr. 7, Clădirea Edwards, 5th floor, Sector 2, 030167 Bucharest
- Email: [email protected]
- Telephone: 0377 755 200
If something goes wrong with an order, please write to us first at [email protected] so we can try to put it right directly. If we cannot agree, you may use the SAL procedure above or take the matter to the competent Romanian courts.
The European Commission’s Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. The SAL procedure above replaces it.