FAQs
Frequently asked questions
product
What is the difference between a dildo and a vibrator?
Think of it this way: a dildo is designed purely for physical sensation through shape and pressure, while a vibrator adds the dimension of vibration — creating a deeper, more intense experience. Each serves a different purpose, and many of our clients enjoy both. Browse our collection to find what speaks to you.
What kind of battery will I need to use my product?
The majority of products we carry are USB rechargeable — simply plug in, charge, and enjoy. For the rare exception that requires batteries, you’ll find the exact type listed on the product page. No surprises.
Are Issabella products safe?
Every product on Erossa is carefully selected from brands we trust. We only carry items made with body-safe, dermatologically tested materials — medical-grade silicone, stainless steel, ABS plastic. Your safety and comfort are non-negotiable for us.
How do I clean & store my vibrator?
Cleaning your product after each use is essential — both for hygiene and longevity. For most silicone, stainless steel or glass toys, warm water and a few drops of mild soap are all you need. Rinse thoroughly and allow to air dry completely before storing.
Avoid submerging products with electronic components unless explicitly marked as fully waterproof. For storage, keep each product in its original pouch or a clean, dry cloth bag — away from direct sunlight and extreme temperatures. A little care goes a long way.
Tell me more about production and ethics in the issabella supply chain?
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Payment
What are my payment options?
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How can I pay in installments?
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Is payment through this website secure?
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What will it say on my credit/debit card bill or statement?
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Can I pay in another currency than the one displayed?
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Are there any other taxes and duties that will affect my final price?
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Shipping & Returns
Where in the world do you ship to?
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How long will you take to deliver my order?
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What are the shipping fees?
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Will I be charged customs and import taxes?
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How can I track my order?
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How will I receive my order?
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If I am not satisfied with my purchase, can I return it?
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privacy
Why do you collect personal data?
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